February 10, 2026Customer Support

Frequently Answered Questions

More information about Maple Air.

Frequently Answered Questions

Maple Air FAQs

1. How does Maple Air’s Pür Plasma technology create healthy air?

Maple Air is based on a non-thermal plasma technology, which produces a variety of oxidizing molecules that are generated when ambient air passes through the Maple device. These molecules, such as oxygen ions and peroxides, occur naturally. Maple Air produces them in a unique combination and at levels that are highly effective in eliminating viruses, bacteria, and other germs. Additionally, Pür Plasma is excellent at reducing or eliminating indoor gases (like carbon monoxide) that are harmful to humans at elevated levels.

‍

2. Is the unit proven effective and safe?

Maple Air technology has been deployed in thousands of locations with effectiveness confirmed by third party testing – both in the lab and in real world settings. Maple Air technology is completely safe for humans and pets and even complies with Federal organic standards.

‍

3. How does Maple Air compare against other indoor air quality (IAQ) solutions?

No other technology provides as comprehensive a solution for making homes safer and healthier for families. This is validated by thousands of air and surface samples in homes and businesses throughout the US. 

‍

4. Will Maple Air eliminate the risk of contracting viruses?

Maple Air is an important part of creating a healthy home for your family, employees, and customers, but it is impossible to eliminate all germs that could harm people. By reducing air and surface pathogens, Maple Air units substantially mitigate risks associated with micro-organisms and other pathogens like viruses. 

‍

5. Is Maple Air effective against volatile organic compounds (VOCs) and other harmful gases?

Yes, Maple Air units can reduce or eliminate gases that are harmful to humans at elevated levels including carbon monoxide, formaldehyde and other VOCs, nitrogen oxides and radon.

‍

6. Does the unit create smells?

There are no odors associated with Maple Air technology. Customers have noted that rooms smell “clean and fresh.”

‍

7. How many units do I need for my home?

One Maple Air unit per HVAC air handler is recommended.  

‍

8. What is the upfront cost? Cost to operate?

The superior performance provided by Maple Air units is available at installed prices that are competitive with existing indoor air quality products in the market. This price will depend on the local market and the configuration of your home or facility.  Maple Air products use as much electricity as a standard light bulb. There are no chemicals, bulbs or filters to change.

‍

9. Do I still need a filter for my HVAC?

Yes. Maple Air works in tandem with an effective traditional air filter. Traditional air filters are an important part of maintaining indoor air quality and maximizing the life of the HVAC system in your home or facility. Air filters are effective at capturing particulates like dirt and it is recommended that they are changed at least two times per year.

‍

10. How do I get Maple Air installed?

Our customer service team will put you in touch with a qualified Maple Air installer. Contact us here.

‍

11. What is involved in the installation? How long does it take?

Installation simple for qualified Maple Air installers and should take less than 15 minutes per unit if a standard electric cord is used.

‍

12. What is the warranty?

Ducted units are covered by a 3-year warranty on all parts except for the plasma core (1 year) warranty. Wall mounted units are covered by a 1-year warranty.

‍

13. Does the Maple Air unit operate 24/7? 

For ducted units, the Maple Air unit will operate only when the HVAC fan is running. For the most optimal results, we recommend setting the thermostat fan to the circulate setting. 
‍
Wall units are built to run continuously and is at the discretion of the manager of the facility.

‍

14. How do I know the unit is working?

For ducted units, the Maple Air unit has an indicator light on the outside cover that will shine green when the unit is in “standby mode” (meaning the unit is turned on but the HVAC fan is not running) and blue when the unit is active (meaning the unit is on and the HVAC fan is running).
‍
For wall mounted units, the unit lights will be green when running.

 

15. How often is maintenance required?

Annual maintenance to ensure the plasma core operates at peak efficiency is recommended. This generally involves ensuring the plasma core is dust-free. Changing the plasma core every other year is recommended.

‍

16. Who can I reach out to with more questions?

Who can I reach out to with more questions? Send an email to info@getmapleair.com or click here to get an estimate.

‍

‍

Important Information:

The air purification technologies provided by Pür Plasma are intended to improve indoor environments and air quality. They are not intended as a replacement for reasonable precautions aimed at preventing the transmission of contaminants, airborne or otherwise. All persons having access to the serviced premises should comply with applicable public health laws and guidelines issued by federal, state and local governments and health authorities such as the Centers For Disease Control and Prevention (CDC). Maple Air does not maintain that its products will protect people from all modes of transmission of bacteria, viruses or other contaminants, and excludes liability for loss or damage arising from any such claims or the consequences arising out of the application, use or misuse of its products. Statements on this website and any links or documents accessed from this website that discuss efficacy of Pür Plasma technology with respect to microbials (including bacteria, viruses, mold spores and fungi), volatile organic compounds (VOCs) and other gases are qualified by reference to the third party testing reports referenced at getmapleair.com/testing as to the specific microbials and gases tested and actual results.

Maple Air products are regulated by the US Environmental Protection Agency and state governments as devices. Accordingly, our products are produced in an EPA-registered facility and packaged and labeled in accordance with EPA regulations appearing at 40 CFR 152.500. Meets California ozone emissions limit: CARB certified.